Returns Policy
Last updated: February 22, 2026
Return Period
Our return policy extends for 30 days from the date of delivery. After this period has elapsed, we are unable to offer refunds or exchanges. This policy ensures both customer satisfaction and quality assurance of our products.
Eligible Returns
We accept returns on products that meet the following criteria:
- Items shipped directly from FRAMQXIRO
- Products with manufacturing defects or quality issues
- Incorrect items received
- Items in original condition with proof of purchase
Non-Returnable Items
The following items cannot be returned:
- Custom-made frames and specially ordered items
- Personalized or engraved products
- Items modified according to customer specifications
- Products marked as final sale
Return Process
- Contact our customer service team at ask@framqxiro.com to initiate your return
- Include your order number and reason for return
- Await confirmation and return shipping instructions
- Package the item securely in its original packaging if possible
- Ship to the provided return address (not the original shipping address)
Refund Process
Once we receive your return:
- We will inspect the item within 2-3 business days
- You will receive an email confirming receipt and inspection status
- Approved refunds will be processed to your original payment method
- Credit card refunds typically appear within 5-7 business days
- Shipping costs are non-refundable
- Return shipping costs are the responsibility of the customer unless the return is due to our error
Damaged or Defective Items
If you receive a damaged or defective item:
- Document the damage with photos
- Contact us within 48 hours of delivery
- Email evidence to ask@framqxiro.com
- We will arrange replacement or refund at our expense
Special Orders and Custom Frames
For custom-made frames and special orders:
- Orders cannot be cancelled after 24 hours of placement
- Design modifications may incur additional fees
- Returns are not accepted unless there is a manufacturing defect
- Contact us at ask@framqxiro.com for any modifications needed
Contact Information
For any questions about returns or refunds, please contact us:
- Email: ask@framqxiro.com
- Phone: +1 (904) 731-2281
- Address: 2856 Melhollin Dr, Jacksonville, FL 32216