Service Policy
Last updated: February 22, 2026
1. Service Overview
At FRAMQXIRO, we are committed to providing exceptional service for all your custom framing needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.
2. Customer Support Services
2.1 Contact Methods
- Email: ask@framqxiro.com
- Phone: +1 (904) 731-2281
- Address: 2856 Melhollin Dr, Jacksonville, FL 32216, USA
2.2 Support Hours
Our customer support team is available:
- Monday to Friday: 9:00 AM - 6:00 PM EST
- Saturday: 10:00 AM - 4:00 PM EST
- Sunday: Closed
3. Frame Repair Services
3.1 Available Services
- Frame corner repair and restoration
- Glass replacement and cleaning
- Mat board replacement
- Hardware and hanging system updates
- Frame refinishing and recoloring
- Antique frame restoration
3.2 Service Timeframes
Standard repair services typically require:
- Assessment: 1-2 business days
- Minor repairs: 3-5 business days
- Major repairs: 7-14 business days
- Antique restoration: 14-21 business days
4. Warranty Services
4.1 Standard Warranty
All frames purchased from FRAMQXIRO come with:
- 30-day satisfaction guarantee
- 90-day warranty against manufacturing defects
- Free hardware replacement (reported within 7 days of purchase)
4.2 Extended Warranty
Optional extended warranty services include:
- 12-month extended protection
- Priority repair service
- Free hardware replacement
- Discount on future repairs
5. Custom Services
5.1 Frame Customization
- Custom frame design and creation
- Specialized mat cutting
- Conservation framing
- Shadow box creation
- Museum-quality glazing
5.2 Additional Services
- Frame consultation
- On-site measurement
- Professional installation
- Gallery wall design
6. Service Pricing
6.1 Assessment Fees
- Basic assessment: Free
- Detailed condition report: $25
- Expert consultation: $45
6.2 Repair Costs
- Minor repairs: $20-40
- Major repairs: $50-120
- Custom work: Quoted per project
7. Quality Assurance
Our commitment to quality includes:
- Professional assessment of all repairs
- Quality testing before return
- Photographic documentation of repairs
- Satisfaction guarantee on all services
- Follow-up quality checks
8. Service Requests
8.1 How to Request Service
- Contact our support team via phone or email
- Describe the service needed
- Receive a preliminary assessment
- Schedule service appointment if needed
- Approve service quote
8.2 Required Information
- Frame type and materials
- Purchase date and location
- Detailed description of issues
- Photos of damaged components
- Preferred service timeline
9. Service Guarantees
We stand behind our services with:
- 30-day warranty on repairs
- Satisfaction guarantee
- Price match on comparable services
- Professional workmanship
- Genuine materials
10. Updates to Service Policy
FRAMQXIRO reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.
For questions about our Service Policy, please contact our customer support team.